IT Support Officer

  • Basis:  Full-Time
  • Closing Date:  27 Jun, 2020
  • Job Ref:  KMP-53810

Job Description

Truevo Payments Ltd is a financial institution licensed by the MFSA and is a principal member of Visa and MasterCard. Truevo offers a range of payment services (acquiring) across multiple channels.

We are looking for a Desktop Support Technician with 2+ years’ experience based in Malta.


  • Provide local and remote end-user support, resolving technical issues and providing technical assistance for Windows and Mac operating systems
  • Setup new and existing users with relevant equipment and appropriate access to the company’s systems (Active Directory, email, etc.)
  • Implement, install, maintain, configure, monitor, troubleshoot and evaluate existing and new Microsoft Windows Server / desktop operating systems
  • Install, configure and troubleshoot software applications used within the company
  • Implement, install, maintain, configure and troubleshoot new and existing hardware equipment
  • Maintain, monitor and troubleshoot additional office IT / networking equipment including but not limited to VOIP phone system, CCTV system, network infrastructure, access control system, WAN interfaces, firewall devices
  • Maintain system data security and integrity for the computing environment
  • Maintain network security through inspection of network equipment, review of firewall rules, rotating of authentication keys on wireless access points as well as VPN services
  • Implement security measures through the use of special software and tools
  • Continuous tracking of status and progress through the applicable management tool
  • Document, create and maintain internal procedures
  • Recommend improvements to existing processes, procedures, policies and systems
  • Configure, test and monitor backups to ensure continuity and a minimum of data loss is suffered in the event of failure
  • Update and maintenance of the office asset and other registers
  • Any additional tasks requested / required from management
  • General Maintenance in and around the office


  • 2+ years experience on Desktop hardware, server hardware, Networking and related software
  • A broad knowledge in Computer Networking, applications and Operating Systems
  • A systematic approach in general IT fault finding
  • A’ levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills, both written and verbal, in both Maltese and English
  • Exceptional organisational skills
  • Strong analytical abilities
  • Possess a strong work ethic and a team player mentality


  • Exposure to scripting technologies such as powershell
  • Remote management tools
  • Exposure to financial services industry
  • Working within a compliant environment (PCI, GDPR) and ensuring that compliance requirements are met