IT Infrastructure Lead

  • Basis:  Full-Time
  • Closing Date:  16 Aug, 2020
  • Job Ref:  KMP-54458

Job Description

We have some serious ambitious plans to grow our business and to be able to achieve them we are seeking to recruit an IT Infrastructure Lead, to join our specialised IT team at our Corporate Office.

Key Accountabilities Include:

  • Support the IT strategy in order to help the company meet its goals and long-term vision
  • Lead the IT Infrastructure team day to day activities
  • Manage the IT Helpdesk and respective KPIs
  • Support the IT infrastructure, including cloud services, servers, networking devices and communication services
  • Provide level 1 and level 2 support to internal users via helpdesk system: both local and remote
  • Monitor proactively IT assets
  • Maintain business continuity plan, including backups
  • Install, configure, and maintain IT hardware and software across various platforms
  • Develop and maintain technical documentation
  • Follow infrastructure and security best practices
  • Liaise with vendors and other 3rd parties
  • Educate our internal users on IT System, IT policies and best practices
  • Provide out of office hours support through an on-call rotation system
  • Take ownership of tasks and projects assigned to you by the IT Manager


  • In possession of a diploma or a bachelor’s degree in the IT field
  • Have ideally a minimum of 3 years’ experience in IT administration / support
  • Professional working proficiency of the English language
  • Be eager to learn new technologies
  • Have an analytic mindset and attentive to detail

Bonus Skills / Certifications (these would be a plus to have):

  • Vendor certifications (e.g. A+, CCNA, MCSA, ITIL)
  • Experience with Microsoft 365
  • Experience with Windows Servers
  • Experience with Virtualization
  • Experience with Linux

This role requires a person with the ability to work independently, be able to prioritise under pressure and work effectively in a team. S/he must have good written and verbal communication skills and a sound knowledge of the English language. Team work, a positive mind-set and the ability to multi-task under pressure are important attributes we are looking for.

We are a family business with a long term mind-set, people are one of our core values, if you are all about making a positive impact we would be happy to hear from you!