The successful candidate will be leading the team to ensure the professional and effective running of the front office operation in accordance with all hotel targets, Westin service standards and in line with Marriott policies and procedures.
S/he will also be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing guest satisfaction survey (GSS). S/he will also be responsible for ensuring that the team reaches the set targets such as room up-selling targets and SPG enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and complaints.
Ideally, applicants should meet the following requirements:
- In possession of diploma in Hospitality Management / Accommodation Operation or equivalent
- Previous work experience in a supervisory role in front office
- Fluent in English and in other European languages
- Having an outgoing personality and passion for the industry
- Excellent communication
- Strong leadership skills
The Westin Dragonara Resort – KMP-45770