The Westin Dragonara Resort

Assistant Front Office Manager

  • Basis:  Full-Time
  • Closing Date:  23 Dec, 2022
  • Job Ref:  KMP-77640

Job Description

At The Westin Dragonara Resort, the foundation of what we do and who we are; of how we deliver the very best in our guest and team experience, is our decision to collectively RISE. Just as we are committed to empowering our guests’ pursuit of their well-being while traveling, we are equally committed to supporting our team members’ journey toward reaching their full potential. We offer more than a career; we offer an investment in you becoming the best version of yourself that you can possibly be.

Job Summary
As an Assistant Front Office Manager you will support the Front Office Manager with the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards Marriott policies and procedures.

Together with the Front Office Manager, you will be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). You will support in ensuring that the team reaches the set targets such as Room up-selling targets and enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and issues.

What we’re looking for in prospective candidates:

  • In possession of Diploma in Hospitality Management / Accommodation Operation or equivalent
  • Fluency in English and in other European languages with preference given to the Italian language
  • Having an outgoing personality and passion for the industry
  • Excellent communication and strong leadership skills