The Warren Collection


  • Basis:  Part-Time
  • Closing Date:  24 Sep, 2023
  • Job Ref:  KMP-85065

Job Description

We are currently seeking a Receptionist to join our team.

Main job duties and responsibilities:

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest’s payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, and accurately post charges to guest rooms and house accounts
  • Receive and transmit messages to guests
  • Retrieve mail, packages and documents  for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce the rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area