The Eden

Front Desk Attendant

  • Basis:  Full-Time
  • Closing Date:  30 Nov, 2024
  • Job Ref:  KMP-95002

Job Description

The Eden entertainment centre is your ultimate destination for thrilling experiences and unforgettable entertainment. With a diverse array of attractions including bowling, laser tag, escape rooms, darts, arcade games, and dining options, we are dedicated to providing exceptional customer service and creating a warm and inviting environment where guests can make lasting memories with family and friends.

Responsibilities:

  • Greet guests with warmth and enthusiasm, creating a positive first impression for all visitors.
  • Serve as a knowledgeable resource for guests, providing information on attractions, pricing, and special offers.
  • Assist guests with smooth check-in processes for various attractions and manage reservations for parties and events.
  • Handle incoming calls, messages, and emails promptly and professionally, addressing inquiries and concerns with care.
  • Accurately process ticket sales, reservations, and payments using our point-of-sale system, ensuring proper documentation and financial procedures.
  • Coordinate group bookings and special events efficiently, collaborating with other departments to meet guest needs.
  • Maintain a clean and organized reception area, monitoring the lobby for cleanliness and promptly addressing any issues.
  • Address guest concerns or complaints with empathy and professionalism, seeking swift resolutions to ensure guest satisfaction.
  • Work closely with colleagues across departments to provide seamless assistance and exceed guest expectations.
  • Actively promote additional attractions and upsell premium services to enhance guest experiences and drive revenue.
  • Ensure compliance with company policies and security measures to maintain a safe and enjoyable environment for all guests and staff.

Qualifications:

  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills, with the ability to engage with a variety of customers.
  • Strong attention to detail and accuracy in transactions.
  • Proficiency in basic computer skills and point-of-sale systems.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Problem-solving skills and the ability to handle difficult situations with patience and professionalism.
  • Availability to work evenings, weekends, and holidays as needed.

Join us at The Eden and be part of a team dedicated to creating unforgettable experiences for our guests! Apply now to embark on an exciting journey with our dynamic team.

  • Location:  St. Julian's