Tailwag Recruitment

Client Delivery Specialist

  • Basis:  Full-Time
  • Closing Date:  02 Jul, 2021
  • Job Ref:  KMP-61089

Job Description

Our client, a disruptor in the payments industry is currently growing their team and recruiting a Client Delivery Specialist to join their team. Being responsible for ensuring new partners and clients have a smooth path throughout implementation.

Working with new integrations to continuously improve the platform you will also be responsible for:

  • Bridging the gap between client business communication and the technical teams
  • Acting as the first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project
  • Being the project champion on behalf of the client, making sure that the right balance is found internally, between the client interests and the business objectives
  • Understanding the client’s requirements and translate them into technical and functional terms
  • Managing, maintaining and coordinating project technical documentation and questionnaires and facilitate the technical system setup with internal teams
  • Tracking and reporting on project progress and client performance throughout the process
  • Monitoring revenue performance for each on-boarded client to ramp up the client to the projected volumes before passing it on to the account management / CVM
  • Identifying gaps in the company’s internal processes and p[providing suggestions on how corporate clients can be better handled and executed

Experience:

  • Experience in a similar position or as a Client Account Manager
  • Experience working on large projects on an international basis considered an asset
  • Excellent command of the English language both written and spoken
  • Excellent negotiation skills
  • Knowledge in the payments market and knowledge of basic Visa / Mastercard payments principles would be considered a strong asset
  • Experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these are beneficial
  • Basic knowledge of file transfer technologies (SFTP, FTPS) is essential

Skills:

  • An analytical and problem-solving approach
  • Excellent at building relationships and rapport
  • Conscientious and attentive to detail
  • Excellent communication skills
  • Ability to prioritise time accordingly
  • Ability to meet deadlines
  • Work well under pressure