Service Desk Support Officer

  • Basis:  Full-Time
  • Closing Date:  13 Dec, 2019
  • Job Ref:  KMP-50742

Job Description

Steward’s unique health care service delivery model leverages technology, innovation, and care coordination to keep patients healthier. With a culture that prioritises agility, resourcefulness, and continuous improvement, Steward is recognised as one of the world’s leading accountable care organisations.

Steward Health Care Malta runs 3 hospitals across the Maltese Islands: Karen Grech hospital, St. Luke’s hospital, and Gozo General Hospital.

We are recruiting a full-time Service Desk Support Officer to join our dynamic team at Karen Grech hospital.

The selected candidate should:

  • Provide technical support to users via different channels, such as phone, email and software tools.
  • Installing, configuring and supporting desktop systems and applications.
  • Provisioning of user access rights to data, IT and telephony services as per established procedures.
  • Escalate unsolved technical issues according to the company’s procedures.
  • Managing internal customers in order to provide a high-quality, high-availability service in a customer centric manner.
  • Meet SLA targets for assigned tasks.
  • Take technical decisions concerning user support in order to resolve and maintain an error free environment and to deliver appropriate functionality for agreed-on business processes.

Requirements:

  • IT diploma or equivalent.
  • Excellent customer facing skills.
  • Knowledge of ITIL best practices.
  • Expertise in Microsoft Windows operating systems and office automation software.
  • Good knowledge of structured cabling-based networks.
  • General knowledge of IP networking.
  • General knowledge of IP-based telephony systems.
  • Excellent knowledge of PC hardware systems.
  • Good planning, organisation, tracking and monitoring skills.
  • Strong time management skills.