IT Support Administrator

  • Basis:  Full-Time
  • Closing Date:  07 Mar, 2019
  • Job Ref:  KMP-41529

Job Description

First Line IT Support Administrator

The ideal candidate will have experience working on an IT Helpdesk. You would be logging and resolving calls, as well as performing system administrator duties for a multi OS environment. It is a necessity that you have excellent written and verbal communication skills, as you will be dealing with internal staff, external customers and third parties. An ability to work under pressure in order to meet deadlines whilst delivering accurate results, maintaining confidentially and delivering a high level of customer service. We operate 24 hours a day, 365 days a year on a shift basis and a flexible attitude towards travel is required as we do operate several overseas offices. As we are an expanding multinational company, this position has great development potential for the right individual.

Salary range:
€20k – €22k

Key Accountabilities

  • System administration duties inclusive of hardware/ software builds and deployment
  • Desktop support
  • Issue logging / resolution in person, via telephone, email or other appropriate media
  • Triaging and troubleshooting moderate to complex end user problems
  • Ensuring office documentation is kept up to date
  • Installation of IT equipment such as PC’s, monitors, printers, scanners etc
  • Duties include some lifting and handling of IT equipment
  • System testing and fault diagnosis
  • Installation of software packages
  • Logging and maintenance of items within the asset / configuration management system
  • Setting up logins, passwords, accounts, distribution lists, policies for new starters/ leavers
  • Liaising with 3rd party software, hardware and support service providers
  • Production of reports in a timely and professional manner
  • Knowledge of or desire to learn about telephony, VOIP, Data, switches and patching
  • Ensuring the accurate logging, appropriate investigation, escalation and timely resolution of customer incidents and requests in relation to SLA’s
  • Ensuring incident records are updated with appropriate root cause & resolution details
  • Ad-hoc Reports

Essential Skills

  • Proficient with basic PC building (hardware and software)
  • Proficient with working with Windows OS environments
  • Ability to operate as a team player, with a flexible and positive attitude
  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners
  • Good analytical ability
  • Ability to work to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure
  • Proficient with Microsoft Office
  • Proficient in spoken and written English
  • Must be able to multi-task, prioritise and be able to work independently
  • Excellent diagnostic skills for technical issues

Desirable Skills        

  • Experience of remote support tools (e.g. LogMeIn, VNC, RDP)
  • Basic Networking knowledge
  • Experience in Active Directory / Group Policy
  • Working knowledge of:
  • PBX / phone system / video conferencing
  • Windows Server 2003 / 2008 / 2012
  • Exchange 2007 / 2010 / 2013 Server
  • Citrix Server
  • Apple Mac / iPad / iPhone
  • Linux
  • Fluent in written and spoken Italian (desirable).

Candidates need to be already residing in Malta.