Soreda Hotel

Front Office Receptionist

  • Basis:  Full-Time
  • Closing Date:  25 Feb, 2023
  • Job Ref:  KMP-79012

Job Description

An established 4-star hotel situated in the North part of Malta, is seeking to recruit a day / night hotel Front Office Receptionist on a full-time basis.

The selected individual will report directly to the Front Office Manager.

Duties include, but will not be limited to:

  • Receiving guests at the hotel by greeting them warmly, and attending to their inquiries.
  • Answer inquirers over the phone;
  • Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very
  • courteous manner to protect the image of the hotel;
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference;
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean and tidy at all times to avoid rowdiness;
  • Report issues of maintenance to the manager for quick repair in order to ensure guest comfort and satisfaction.

The selected candidate must possess:

  • Previous experience in a hotel front office position is an asset but not essential;
  • Fluent English and preferably Maltese with another European language;
  • Excellent knowledge of MS Office tools especially in Excel;
  • High customer service orientation and an outgoing personality
  • Be a team player by demonstrating an enthusiastic and positive approach;
  • Possess strong interpersonal skills resulting in outstanding communication, teamwork, flexibility and cohesiveness with all peers;
  • Be able to demonstrate a consistent level of commitment by being fully engaged with the job role.