Solar Operations Ltd

Customer Support Agent m/f/d (German Speaking)

  • Basis:  Full-Time
  • Closing Date:  09 Dec, 2022
  • Job Ref:  KMP-77232

Job Description

As German Speaking Customer Support Agent (m/f/d) you are the figurehead of our company and are expected to provide excellent service on all iGaming topics offered by our company. You will be called to act in a professional manner while showing empathy and answering incoming questions in English and / or German on a near-native level. This role is being offered on a full-time basis and will feature work shifts (but no night shifts).

Responsibilities:

  • In your role as German Speaking Customer Support Agent, you will be called to communicate with our customers via e-mail and live chat and you will provide customer support on gaming, financial, technical, or any other issues related to our online product offers
  • In this position, you will be expected to guide customers through our sites on desktops and mobile phones
  • You will work collaboratively with other team members and contribute to our high performance and high-quality work culture
  • Additionally, you will actively report various topics and metrics internally to team leads, the product owner, and other business partners

Qualifications:

  • Native or near-native level in German, both verbal and written, is mandatory
  • Excellent communication skills
  • Independent way of working with a high degree of initiative and the ability to work in a team
  • Ability to work under pressure even at peak times and navigate online on multiple platforms
  • Eager to learn and keep up with new updates and information in a fast-paced environment
  • Adaptability to work shifts (no night shifts)

What to expect:

  • A family-run group with a positive and international business environment
  • Open-door attitude and friendly corporate culture
  • A high degree of personal responsibility
  • A wide variety of career opportunities within the entire group
  • Competitive salary and good benefits