Social Care Standards Authority

SRO (Information Technology)

  • Basis:  Full-Time
  • Closing Date:  10 Dec, 2021
  • Job Ref:  SCSA 36/2021

Job Description

Jobsplus Permit No: 589/2021

Submission requirements

  • Covering letter highlighting experience;
  • Curriculum vitae (CV) in Europass format;
  • Scanned copy of qualifications and certificates (including transcripts);
  • Valid police certificate of conduct (not more than one (1) month old).

The Information Technology (IT) Officer is responsible for the overall planning, organizing, and execution of all IT functions at the Social Care Standards Authority (SCSA). This includes directing all IT operations to meet business requirements as well as the support and maintenance of existing applications and development of new technical solutions.

The position reports to the Director of Operations.

Principal Responsibilities
The role is required to a) identify the business requirements for technology tools based on a sound understanding of a complex business environment as well as specific business needs; b) manage the objective evaluation and selection of IT tools and systems; c) create, maintain, and enforce standards and procedures for using and implementing technical solutions; d) manage project implementation and support of technology systems and infrastructure; and e) manage all aspects of technology and telecommunications within the Authority.

Essential Functions
The key functions of the IT SRO are

  • Responsible for the IT projects including infrastructure, business solution, information security and IT Administration Support, procedural documentation and relevant reports, and any other IT requirements;
  • Provide general system administration services such as first-line technical support to end-users, system updates and patching, infrastructure configuration as required;
  • Support staff members in their day-to-day technical issues to be able to fully utilize IT and communication systems’ capabilities, including laptops and Android and Apple mobile phones;
  • Set up onboarding and conclude termination processes;
  • Monitor and maintain computer systems, networks, and infrastructure within Microsoft Azure, Office 365, and Teams;
  • Ensure the consistency and maintainability of existing systems and applications by maintaining and adhering to the established standards and procedures within the IT budget;
  • Assist other units in IT requirements and collaborating with key internal and other external authorities as required;
  • Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting;
  • Provide regular awareness and education programmes for the Authority’s staff;
  • Execute project management tasks according to a documented schedule that meets or exceeds the Authority’s expectations and provide strong project monitoring and control;
  • Lead all hardware and software procurement including the development of requirements, procurement documentation, process of selection and evaluations and maintains vendor contracts; and
  • Responsible for completing the goals set together with the Director of Operations and CEO all other IT-related services.

Business Skills

  • Analysis, evaluation and prioritisation of organisation-wide information system needs;
  • Demonstrated ability to bring the benefits of IT to solve business issues while also managing costs and risk;
  • The ability to develop solutions to bring the benefits of information and technology to solve business needs;
  • Project management skills supported by the ability to conceptualise, launch and deliver multiple projects on time and within budget;
  • The required skills to identify and evaluate emerging technological developments and gauging their appropriateness with a particular emphasis on understanding trends in information technology and management; and
  • Strategic as well as pragmatic.


  • Broad experience in managing information technology or related activities;
  • Ability to oversee, plan, coordinate, direct and review all aspects of Information Technology Services;
  • An ability to generate trust and build alliances with co-workers; and
  • Ability to communicate with and understand the needs of non-technical internal clients.

Qualifications and Experience Required
Eligibility Requirements:

Eligible applicants will be interviewed by a Selection Board to assess their suitability to carry out the duties mentioned above. The maximum mark for this selection process is 100% and the pass mark is 50%.

Due consideration will be given to applicants who, besides the requisites indicated in this call, have proven relevant work experience.

By the closing time and date of this call for applications, applicants must be:


(a) Citizens of Malta; or

(b) Citizens of other Member States of the European Union who are entitled to equal treatment to Maltese citizens in matters of employment by virtue of EU legislation and treaty provisions dealing with the free movement of workers; or

(c) Citizens of any other country who are entitled to equal treatment to Maltese citizens in matters related to employment by virtue of the application to that country of EU legislation and treaty provisions dealing with the free movement of workers; or

(d) Any other persons who are entitled to equal treatment to Maltese citizens in matters related to employment in terms of the law or the above mentioned EU legislation and treaty provisions, on account of their family relationship with persons mentioned in paragraph (a), (b) or (c); or

(e) Third-country nationals who have been granted long-term resident status in Malta under regulation 4 of the ‘status of long-term residents (third-country nationals) Regulations, 2006’ or who have been granted a residence permit under regulation 18(3) thereof, together with family members of such third-country nationals who have been granted a residence permit under the ‘Family Reunification Regulations’, 2007′

(f) Persons in possession of a residence document issued in terms of the Residence Status of United Kingdom Nationals and their family members in Malta in accordance with the agreement on the Withdrawal of the United Kingdom and Northern Ireland from the European Union and the European Atomic Energy Community Regulations.

The advice of the Department of Citizenship and Expatriate Affairs with the Identity Malta Agency should be sought as necessary in the interpretation of the above provisions.

The appointment of candidates referred to at (b), (c), (d) and (e) above would necessitate the issue of an employment licence in so far as this is required by the Immigration Act and subsidiary legislation. Jobsplus should be consulted as necessary on this issue.

(ii) Able to communicate in the Maltese and English languages;


(a) In possession or have been approved for the award of a recognised graduate degree (Degree), at MQF Level 6 (subject to a minimum of 180 ECTS / ECVET credits, or equivalent, with regard to programmes commencing as from October 2008) in Computing and / or ICT or a comparable professional qualification; or

(b) candidates who have not achieved degree (MQF 6) but are in possession, or have been approved for the award of a recognised diploma at MQF Level 5 (subject to a minimum of 60 ECTS /  ECVET credits, or equivalent, with regard to programmes commencing as from October 2003) in Computing and / or ICT or a comparable professional qualification plus 5 years relevant work experience.

(c) Candidates who do not possess the qualifications mentioned in (a) and (b) above but have seven (7) years work experience in Computing and / or ICT.

Persons registered with the National Commission for Persons with a Disability (NCPD) may be given reasonable accommodation in terms of Section 7 of the equal opportunities (persons with disability) Act (Chapter 413 of the Laws of Malta), provided they can carry out, in essence, the duties related to the post applied for.

Representations in terms of this clause should be attached to the application form and supported with relevant documents which must also include documentary evidence of registration with the NCPD.

Qualifications at a higher level than that specified above will be accepted for eligibility purposes, provided they meet any specified subject requirements. A Master’s qualification at MQF Level 7, or equivalent, must comprise a minimum of 60 ECTS / ECVET credits with regards to programmes commencing as from October 2008.

Moreover, candidates who have not yet formally obtained any of the above-mentioned qualifications will still be considered, provided that they submit evidence that they have been approved for the award of the qualifications in question, or successfully completed the necessary ECTS / ECVET credits, or equivalent, taken as part of a recognised higher MQF level programme of study, as required in the afore-mentioned eligibility criteria, by the closing time and date of the call for applications.

Original certificates and / or testimonials are to be invariably produced for verification at the interview.

(a) With the exception of those qualifications referred to in paragraph (d) hereunder, applicants are required to produce a recognition statement by the Malta Qualifications Recognition Information Centre (MQRIC) within the Malta Further and Higher Education Authority (MFHEA), which is to be obtained by submitting an online application for the recognition of qualifications at here. Such statement should be attached to the application and the original presented at the interview.

(b) Applicants who are not in possession of the recognition statement may still apply, provided that they submit a copy of the statement to the receiving entity as soon as it is available, and, in any case, by not later than one (1) week from the closing date of the expression of interest. Applicants who, for reasons beyond their control, fail to present the required statement within the one-week period stipulated above, may request the receiving entity to extend the time limit by a further period which, in any case, may not exceed one (1) week. Reasons for delay should be clearly stated.

(c) Prior to requesting recognition statements related to their qualifications as per paragraph (a) above, candidates should first consult the ‘List of Accredited Courses Offered by Licensed Institutions’ of the MFHEA which can be accessed here. Applicants are exempt from submitting a recognition statement as mentioned in paragraph (a) if they are presenting qualifications listed therein. A print of such list including the qualification is to be presented by the applicant together with the application. However, in cases of doubt, the Selection Board may set aside this exemption and direct an applicant to procure a recognition statement from MQRIC. In such instances, the applicant shall be given one (1) month to procure the statement, subject to the possibility of extension as provided for in paragraph (b) above.

(d) No recognition statement by MQRIC is required in respect of qualifications issued by Maltese self-accrediting institutions, these being the University of Malta, Malta College of Arts, Science and Technology (MCAST) and the Institute for Tourism and Studies (ITS); or any Maltese qualification that has been accredited by the MFHEA, which on the certificate states: ‘The Malta Further and Higher Education Authority deems this certificate to be MQF’.

The post of SRO (Information Technology) carries a salary of €24,091.00 in 2021, with an annual increase of €733.00 and an annual increment of €486.83.

Submission of Applications
Applications are to be sent electronically to the email address shown below. Applications sent by post are to reach the Chief Executive Officer at the address: Social Care Standards Authority, Bugeja Institute, 469, St Joseph High Street, Santa Venera SVR1012. All applications, whether sent by e-mail, by post or delivered by hand, are to be received by not later than 12:00 hours (noon) (Central European Time) of Friday 10th December, 2021.

Applications delivered by hand shall be time-stamped and acknowledged by a receipt issued by the HR Office of the SCSA.
Applications sent via email will be acknowledged in writing within five (5) working days from the date of receipt. If for any reason this receipt is not received, applicants are kindly requested to call the HR Office on 2549 4400 to confirm receipt of their application.
SCSA will not be held responsible for applications which are not received due to an electronic failure, technical errors or other issues such as submission to an incorrect email address. SCSA reminds applicants that it is the applicants’ responsibility to check the status of their application.

Applications by post should be sent by registered mail and in sufficient time to ensure delivery by the closing date. These applications will be acknowledged in writing within five (5) working days from the date of receipt. In the absence of an acknowledgement within five (5) working days from the closing date of applications, it is the responsibility of applicants concerned to confirm with the receiving entity whether the application was received by the closing date.

Applications which are received after the closing date and time (i.e. late applications) will not be accepted. The SCSA will not be held responsible for any late delivery of post from third parties.

Applicants are granted up to two (2) working days after the closing date or up to two (2) working days from the date of notification, whichever is the later, to submit any incorrect or incomplete documents.

The chosen officer will be required to sign an undertaking signifying his commitment to the assignment for which he is selected.

The SCSA shall process information provided by candidates solely for the purpose of this vacancy. In the event of unsuccessful applications, the Authority may keep applicants’ personal data on file for a period up to twelve months following the date that the post applied for was filled. Applicants’ information will only be used to identify any future employment opportunities within the Authority for which applicants may be suited. Applicants are free to withdraw their application and their consent to the retention of their personal data, at any time.

For further information, please read the SCSA’s privacy notice which can be found on here.