Customer Applications Support Analyst

  • Basis:  Full-Time
  • Closing Date:  21 Dec, 2022
  • Job Ref:  KMP-77449

Job Description

As Customer Applications Support Analyst, you will be responsible for the system administration and support of business applications systems, within SITA’s Customer Application Support team. You will assure SITA’s competitive strength and business growth through the provision of the highest quality technical services to our customers at their premises.

Reporting to the Team Lead Customer Applications Support, you will be a part of the GEO Service Management team.

Are you ready to be part of the future?

What you will do

  • Daily monitoring of interfaces, backups and recovery policies and procedures.
  • Document business user requirements through standard systems analysis methodologies.
  • Resolve application problems directly or in conjunction with vendor and third-party application developers.
  • Provide support on various applications managed by the team.
  • Research and evaluate alternatives to recommend the most efficient and cost-effective solution that meets business requirements and IT standards.
  • Provide daily system / application administration.

Who you are

  • Good knowledge of operating systems: Microsoft Windows Server, Linux (Ubuntu, Centos, will be considered as an asset).
  • Experience in Jira and Confluence or equivalent is considered an asset.
  • Good experience in one or more of the following technology stack databases: Oracle, Microsoft SQL Server, PostgreSQL, MySQL, MongoDB.
  • Vendor-specific certifications, given preference to Veeam, VMware or similar.

What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, and easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world-class learning.

Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

Are you ready to explore the opportunities?