Robert Arrigo & Sons Limited

Destination Services Coordinator

  • Basis:  Part-Time
  • Closing Date:  14 Oct, 2023
  • Job Ref:  KMP-85226

Job Description

Robert Arrigo & Sons Limited is the biggest independent incoming travel operator in Malta, handling over 2 million tourists to the Maltese islands in 30 years.

We are seeking to recruit a part-time Destination Services Coordinator to join our growing team.

This will be shift work; based over the weekend.

Working hours will be

  • Day shift – 07:30 am to approximately 16:30 pm / 17:30 pm
  • Evening shift approximately – 16:30 pm / 17:30 pm to 02:30 am

Duties and responsibilities

  • Loading of bookings and stopping sales in internal systems and other 3rd party systems
  • Communicating with all customers both via e-mail and WhatsApp outlining essential information they need to receive before their activity
  • Answering any type of questions put forward by customers
  • Answering emergency phone calls or any other type of incoming calls
  • Other office duties and responsibilities as assigned by your manager


  • The prospective candidate is expected to be computer literate with proficiency in the use of MS Tools and has confidence in their ability to learn new internal systems / software during the training period
  • Able to correspond fluently in English, both spoken and written. The ability to correspond in any other language would be considered an asset
  • Excellent communication skills with a positive customer service attitude
  • Excellent organization skills, diligence and ability to work efficiently with minimal supervision
  • A can-do mindset with the capability of resolving any operational / emergency issues which may arise with immediate attention, whilst maintaining a cordial approach with all customers and / or providers