IT Support Officer

  • Basis:  Full-Time
  • Closing Date:  07 Feb, 2022
  • Job Ref:  KMP288186WD

Job Description

About PwC
At PwC Malta, our purpose is to build trust in society and solve important problems. We’re a network of firms in 156 countries with more than 295,000 people who are committed to delivering quality in assurance, advisory and tax services.

A career in Information Technology will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our IT team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our users solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Handling internal IT incidents and service requests
  • Incident logging through the service desk application, effective troubleshooting, and gathering of the required information to manage/prioritise workload and escalations
  • Supporting audio-visual technologies including projection and amplification systems
  • Installation and administration of server environments
  • Network analysis; monitoring; capacity management and secure configuration
  • Planning and deploying technology upgrades; migrating platforms and new infrastructure
  • Ensure that SLAs are correctly set and met

The ideal candidate should have

  • A minimum of 1 year of experience in user support
  • Good knowledge of Windows Server; MS Azure; Office 365 and Google
  • Knowledge of networking concepts
  • Excellent communication skills and proficiency in English
  • Professional and proactive attitude
  • Be in possession of a Diploma in IT or a similar qualification

Applicants should be ready to deal with multiple concurrent demands and driven by customer satisfaction as well as technical excellence. Good interpersonal skills to integrate in a high-performing team is essential.