Okcoin Europe Ltd.

Fraud Investigator

  • Basis:  Full-Time (Hybrid)
  • Closing Date:  22 Dec, 2022
  • Job Ref:  KMP-77590

Job Description

Who We Are
Okcoin is one of the world’s largest and fastest-growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and other crypto assets every day – but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Dublin, Austin, and San Jose!

About the Team
The risk function at Okcoin is responsible for the overall risk and fraud prevention at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. We’re also deeply committed to moving the needle on risk standards for the crypto industry, building products in a compliant way, and protecting the company from financial, regulatory, and reputational risks. Our team consists of seasoned risk professionals who are based across our global offices.

About the Opportunity
This is a highly-impactful role at one of the fastest-growing global cryptocurrency exchanges headquartered in San Francisco, CA. The AML / Fraud Investigator is responsible for investigating cases identified through our monitoring systems to identify fraud from different payment channels such as wire, ACH, card fraud, ApplePay, etc. The right candidate has prior experience working with a financial institution or FinTech company, with strong risk investigation experience, practical knowledge of current Visa and MasterCard rules and regulations, and familiarity with 3Ds / 3Ds2 protocols

What You’ll Be Doing

  • Complete comprehensive investigations using 3rd party and proprietary tools to identify fraudulent activities such as account takeover, friendly fraud, identity theft, stolen financials, and other fraud schemes prevalent in payment fraud;
  • Contact clients via phone and / or email to validate transaction activity and account information;
  • Analyze cryptocurrency trading and behavioural patterns and report suspicious accounts to prevent and detect fraud patterns;
  • Handle all aspects of the card chargeback dispute process in compliance with Visa / MasterCard, Reg E and /or Reg Z guidelines, and other applicable federal and state rules and regulations;
  • Prepare periodic reports on fraud statistics, fraud trends, and ongoing fraud cases to senior management; and
  • Present fraud patterns with the Leadership team with recommendations on preventive measures to improve detection capability, rules and risk policies.

What We Look For In You

  • 2+ years of relevant fraud investigation experience in the financial services / eCommerce / Fintech industry;
  • 2+ years of chargeback dispute resolution and risk management;
  • Up-to-date practical knowledge of current Visa and MasterCard rules and regulations, federal and state regulations, and internal procedures relating to card payments and chargeback dispute processing;
  • Bachelor’s degree;
  • Strong ability to analyse large data to detect fraud patterns;
  • Ability to learn new technology tools quickly;
  • Ability to travel internationally up to 10% annually;
  • Customer service experience is a plus; and
  • Flexibility to run 24/7 shift rotation.

Nice to Have

  • Crypto / Blockchain investigation experience;
  • Advanced Excel skills and the ability to write and execute SQL / Python are desirable;
  • Relevant fraud certifications e.g. Certified Fraud Examiner (CFE);
  • Fluency in a second language (Spanish, French, etc).

Okcoin Statement
Okcoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job-related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.