Sales Officer (Spanish Speaking)

  • Basis:  Full-Time
  • Closing Date:  18 Dec, 2019
  • Job Ref:  KMP-50300

Job Description

The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible of handling sales, customer on-boarding and document verification of a loan portfolio.

Areas of responsibility:

  • Actively seeking new sales by executing appointed strategies and instructions;
  • Adhering to the team’s sales targets and deadlines;
  • Collaborate with the Sales team members to constantly improve process efficiency and overall results;
  • Customer on-boarding and verification of documents as per the bank’s policies and operational procedures;
  • Understand thoroughly the bank’s products whilst ensuring that customers are always presented accurate information;
  • Responding to any customer queries via email, sms and phone;
  • Provide an excellent customer experience;
  • Work closely with other bank departments, especially payments and collections, in order to ensure transparent and efficient interaction;
  • Ensure adherence to the bank’s code of ethics and related policies.

Other responsibilities may include:

  • Involvement in production of sales reports;
  • Involvement in training and mentoring of other team members;
  • Assist in documentation of the team’s operational procedures;
  • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
  • Execute ad hoc tasks as may be requested by the Sales Team Leader.

Skills and Experience

  • Higher education qualification;
  • Excellent command of English and Spanish languages;
  • Essential demonstrable experience in sales of financial products;
  • Experience in customer on-boarding and documentation verification processes;
  • Fast learner with a passion for sales;
  • Excellent communication skills with a results-driven approach;
  • Ability to work independently;
  • Good knowledge of Microsoft Office tools (especially Excel).