Operations Officer / Business Banking

  • Basis:  Full-Time
  • Closing Date:  22 Feb, 2019
  • Job Ref:  KMP-41011

Job Description

The Operations Officer / Business Banking and retail deposits will report directly to the Operations Manager (OM) and will be part of the BBRD team which is responsible for the bank’s corporate customers and retail deposits

Main areas of Responsibility:

  • Support the OM in the on-boarding and screening process (KYC) of new corporate / retail customers;
  • Perform due diligence checks and assist in the on-going monitoring of existing customers;
  • Conduct customer reviews according to internal policies and procedures;
  • Collaborate well with all internal departments regarding any compliance issues in relation to new and existing business;
  • Identify risks associated with customer transactions and report such risks and compliance gaps to the OM;
  • Ensure that all AML and KYC requirements and procedures are followed appropriately;
  • Provide reports on a regular basis, as directed or requested by the OM;
  • Assist the OM in market research and analysis together with the implementation of new projects as required from time to time;
  • Input, maintain and manage customer data, within a corporate management information system;
  • Reply to customer emails, in a timely and professional manner;
  • Schedule and attend customer meetings with the OM and record meeting minutes;
  • Provide customers with accurate information regarding the Bank’s products and services;
  • Keep abreast with current and new legislations, laws, directives and regulations related to the banking industry.

Other responsibilities may include:

  • Perform general office duties such as handling of mail, scanning and proper filing;
  • Assist in bank reconciliations, whenever required;
  • Assist in documentation of the team’s operational procedures;
  • Support internal and external audits;
  • Provide support to the OM as and when required.

Skills and Experience

  • Diploma and /or bachelor’s degree in Banking, Business, Management or equivalent;
  • Excellent command of English language;
  • An excellent eye for detail and high work standard;
  • The ability to meet deadlines and prioritise effectively;
  • The ability to work proactively, independently, as well as part of a team;
  • Willingness to learn and grow;
  • Be energetic and have a positive attitude;
  • Good knowledge of Microsoft Office tools especially Microsoft Outlook, Word and Excel;
  • Demonstrate good customer service skills;
  • The following are considered an asset:
    • Being familiar with the 4th AML Directive and the FIAU’s implementing procedures;
    • Have particular interest in DLT and cryptocurrency industry and / or iGaming industry;
    • Previous experience within financial services / a corporate service provider;
    • Experience in a Bank’s Treasury department.