Loan Administration Specialist (Spanish Speaking)

  • Basis:  Full-Time
  • Closing Date:  07 Jan, 2019
  • Job Ref:  KMP-39665

Job Description

The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the company’s policies, procedures and related laws and regulations.

Main areas of Responsibility:

  • Deliver a consistent and professional level of service at all times
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls
  • Provide customers with accurate information regarding the company’s products, services, payments
  • Build a rapport with the customers whilst addressing any issues related to customers’ loans
  • Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
  • Comply with laws, regulations, company policies and procedures as required
  • Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
  • Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
  • Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
  • Keeping records as required in the bank’s data base
  • Support additional consumer service requests
  • Promote a positive work environment
  • Performs other duties as assigned

Skills & Specifications

  • Candidate should be energetic and must have a positive attitude
  • Team player with customer oriented mind-set
  • Good communicator both verbally and written
  • Able to read, write and speak fluent Spanish
  • Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
  • Able to follow oral and written instruction and to identify exceptions
  • Attention to detail, initiative and high standard of work
  • Willingness to learn and grow

Education & Experience

  • Minimum secondary education
  • Previous experience in similar role is preferred, but not a must
  • Experience with customer database is a plus