Naturlife Ltd

Customer Service Manager (German Speaking)

  • Basis:  Full-Time
  • Closing Date:  25 Dec, 2021
  • Job Ref:  KMP-66645

Job Description

Naturlife, we are an affiliate marketing / eCommerce company with a very fast-growing perspective. Our team consist of IT, marketing, eCommerce, and finance.

Due to continuous growth, we are seeking to hire German speakers to assist clients on a daily basis via chat, email and phone.

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service team, you will be the first point of contact with our clients through email and phone. All aspects of this role are customer-centric and focused on delivering the best possible experience.

Responsibilities

  • Greet and communicate with customers in a warm and empathetic fashion.
  • Deliver a high level of customer service to customers via phone and emails.
  • Provide explanations to customers about products / site / policies.
  • Keep up to date with new information / policies.
  • Build a trusting relationship with clients providing accurate information in a timely manner.
  • Understand, guide and support clients.
  • Collaborate with other departments where necessary.

Who are you?

  • A native or fluent German speaker who can also speak / write English fluently.
  • You enjoy learning and sharing your knowledge with others.
  • You have a genuine interest in the online sector and are eager to learn more.
  • You take pride in giving support to people with empathy and show engagement in delivering excellent service.
  • An excellent listener.
  • A team player that can work independently.
  • A player from Monday to Friday between 09:00 – 18:00.

Would you like to work with us in our brand new office at the building OneOneO in Sliema?

Only EU citizens will be considered.

Due to the high volume of CV’s received only successful candidates will be contacted.