Shop Manager

  • Basis:  Full-Time
  • Closing Date:  14 Sep, 2019
  • Job Ref:  KMP-47388

Job Description

Overall aim of the position
The Shop Manager role is focusing on the smooth running of daily store operations and ensuring maximisation of sales and reaching of sales targets.

Duties and responsibilities

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimise profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits etc
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Be a role model of customer service
  • Additional duties as required
  • Sell Mvintage jewellery according to campaigns and customer needs/ wishes

Knowledge/ Experience required/ Person spec

  • High work ethic
  • Reliable and committed individual
  • Ability to work under pressure in a creative fast paced environment
  • Data oriented with ability to analyse data and come up with trends and reports
  • Exceptional customer service skills
  • An explainer who can recruit and train new staff
  • At least 1 year of experience in retail in a supervisory or managerial position
  • Proven record of successful targets and performance
  • Organised and methodical
  • Ability to build rapport and win others
  • Team player
  • Driven and competitive in nature