Job Description
Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers. The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.
As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
Multitude Bank plc is looking for an experienced Business Banking Officer to support the launch of its business banking platform. The Business Banking Officer is responsible for the whole lifecycle of our business banking customers. All prospective customers need to be treated professionally. The onboarding journey must be of the highest standards. Such a person needs to work closely with the bank’s business and compliance functions, maximising the potential within the approved policies and set parameters.
Key accountabilities:
- On-boarding of clients by collecting necessary due diligence documents to open business accounts in accordance with the company’s policy and procedures;
- Assess prospective customers in line with the set procedures and parameters;
- Clearly understand the nature of business of the applicant, expected monetary activities on the account, and obtain a clear understanding of the corporate structure;
- Communicate with the customers through the designated communication channels, including phone, chat, and email;
- Reviewing and updating company records for ongoing monitoring purposes;
- Documenting and updating internal procedures;
- Assisting existing clients with day-to-day queries and liaising with other internal departments for support;
- Work closely with the Product teams to better assist customers with new product features and services;
- Convey customer feedback and suggestions to the respective teams;
- Perform any other duties that may be assigned from time to time.
The ideal candidate:
- Minimum of two years experience with corporate customers with a bank or another regulated entity;
- Diploma or certificate in banking or compliance;
- Familiar with FIAU Implementing procedures;
- Strong AML / CFT background.
Competencies:
- Able to follow workflows and procedures;
- Excellent verbal and written communication skills in English;
- Structured with attention to detail;
- Client-facing communication skills;
- Proactive and solution-finding approach;
- Natural curiosity and eagerness to learn new things;
- Strong analytical skills.
What’s in it for you:
- Wellbeing benefit;
- Weekly breakfasts in the office;
- Hybrid flexible working model;
- Access to LinkedIn learning with over 8000 courses;
- Share purchase matching program up to 10% of annual gross salary;
- Opportunities for growth, the realization of own ideas, and further training;
- The opportunity to work in a dynamically international evolving company.
