Responsible Gambling & AML Manager

  • Basis:  Full-Time
  • Closing Date:  12 Mar, 2020
  • Job Ref:  KMP-52470

Job Description

Job Details:

  • Provide training to the RG Officers / Customer Support on how to interact with players and help organise the RG/AML process internally (records of customer interaction logs, outcome etc.);
  • Advise on the improvement, development and/or creation of responsible gambling / customer interaction / AML policies and procedures;
  • Assist and advise on the improvement of our automated RG system; coordinate the continuous development of our manual and automated RG solutions;
  • Carrying out responsible gambling customer investigations, for example conducting affordability checks or management reviews of accounts;
  • Preparing risk profiles on customers;
  • Maintaining and organising internal records and logs of affordability checks and management reviews;
  • Promoting awareness on Responsible Gambling issues inside the company;
  • Presenting to the management and Compliance reports and evaluations on Responsible Gambling/AML.
  • Assisting with AML tasks;
  • Escalate any internal suspicious reports or external technical issues which may affect the daily operations of the team in a timely manner.

Requirements

  • 1-2 years’ experience with Responsible Gambling (dealing with customers or management position);
  • Be proactive, positive and a good communicator;
  • Genuine interest in responsible gambling and human behavior;
  • Team player and good management skills;
  • Excellent problem solving and analytical thinking skills;
  • Ability to prioritise multiple tasks and bring tasks to completion within established timeframes;
  • Attention to details;
  • Good understanding of applicable regulatory requirements in the area of responsible gambling.

Benefits

  • Competitive salary;
  • Possibility to grow and develop within the role;
  • Trainings;
  • Work-life balance;
  • Health insurance;
  • Relaxed office environment.