Customer Care Centre Agent

  • Basis:  Full/part-time
  • Closing Date:  17 Dec, 2019
  • Job Ref:  201912_CCC

Job Description

Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, a multinational assistance company with presence in five continents. Thanks to a network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on customer care.

The role is on office hours basis and has a key importance in the day-to-day operation. The main duty of the Customer Care Centre Agent is to handle incoming calls for various insurance services and queries and follow up in a timely manner all customers waiting for feedback from the call-centre or other related departments.

Candidates must:

  • Proficient in relevant computer applications.
  • 1-3 years of experience in a call center environment (would be considered an asset).
  • Knowledge of customer service practices and principles (would be considered an asset).
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Fluent spoken and written English is compulsory whereas Maltese is an important asset.