Customer Care Centre Agent

  • Basis:  Full/Part-Time
  • Closing Date:  10 Oct, 2019
  • Job Ref:  201909 CCC

Job Description

Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on customer care.

The role is on office hours basis and has key importance in the day-to-day operation. The main duty of the Customer Care Centre Agent is to handle incoming calls for various insurance services and queries and follow up in a timely manner all customers waiting for feedback from the call-centre or other related departments.

Candidates Must:

  • Proficient in relevant computer applications;
  • 1-3 years of experience in a call centre environment (would be considered an asset);
  • Knowledge of customer service practices and principles (would be considered an asset);
  • Excellent data entry and typing skills;
  • Superior listening, verbal, and written communication skills;
  • Ability to handle the stressful situation appropriately;
  • Fluent spoken and written English is compulsory whereas Maltese is an asset.