Middlesea Assist

Claims Handler

  • Basis:  Full-Time
  • Closing Date:  05 Feb, 2023
  • Job Ref:  CH2212

Job Description

Performs claims management and handling tasks according to the various covers, guarantees and services which stem from insurance or non-insurance contracts, in keeping with the rules, conditions, technical standards and guidelines of the policy and their superior, with the aim of ensuring a correct and effective resolution of the claims files in terms of cost and time, in line with the quality and service standards in place.

Main Responsibilities

  • To support the call centre during exceptional situations with incoming and outgoing calls and dispatching of services to third-party providers.
  • To perform any assistance work, data collection and data inputting with care and accuracy in as necessary in order to provide the management or clients with the services required.
  • To perform any related tasks as requested by management and necessary for the upkeep of the company’s services, assets or premises.
  • Process claims files according to their level and the guidelines and procedures in place at their unit, making sure that the policyholders are provided with a high quality service, thus reducing complaints.
  • Analyse incoming documents, determine whether claims are covered or not based on the relevant insurance / warranty contract and in line with the covers contracted by the policyholder, making analysis of risks, informing the policyholders and requesting, if necessary, additional information or documentation to properly handle claims.
  • Review the documents received at the department on a daily basis, and answer calls from clients, agents, loss adjusters and injured parties, to arrange the provision of services and inform on the claims files for which they are responsible, in order to resolve the claims files, while ensuring a high quality of service.
  • Commission services from the providers / adjusters assigned or those who are more adequate for the appraisal of damages / liability as well as review reports and, where necessary, control their fitness, to provide the most appropriate and effective technical support for the resolution of claims and the detection of potential frauds that require a specific management.
  • Undertake, according to their level, the payment of the invoices received from repairers and clients and, where necessary, claim payments from debtor companies and / or make offers to policyholders and companies and, if required, guarantee the amounts offered, to ensure that claims are solved at the best time and cost for the unit or Group, within their scope of responsibility.
  • Maintain up-to-date, specific and / or specialist knowledge about the technical procedures, regulations, portfolios, etc. within their remit, by attending training sessions and monitoring the main management and quality assurance indicators.

The preferred candidate will be able to demonstrate the following skills:

  • Excellent organisation and negotiation skills.
  • Speak and write fluent Maltese and English.
  • Superior listening, verbal and written communication skills.
  • Proficient in mainstream computer applications including the ability to learn and navigate new platforms.
  • Ability to handle dissatisfied claimants.
  • Knowledge of basic home installation (would be considered an asset).
  • Experience in an insurance environment (would be considered an asset).
  • Have an own means of transport (would be considered an asset).

Salary negotiable, depending on experience – A maximum of €26,000.00 euro including variable salary.