Call Centre Agent

  • Basis:  Full-Time
  • Closing Date:  13 Mar, 2020
  • Job Ref:  KMP-52498

Job Description

If you are highly dedicated and ready to join a dynamic team then we want to hear from you.

The position is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and provide back-office administrative support to our clients.

Job Responsibilities and Duties:

  • Answer and handle incoming calls for assistance services
  • Correspond with foreign and local third parties by email
  • Identify, research and resolve customer queries using applicable software
  • Document all call information according to standard operating procedures
  • Complete call logs and reports
  • Other call centre related duties as assigned

Qualifications and Skills

  • Proficient in relevant computer applications including ability to learn and navigate new software
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle the stressful situation appropriately
  • Ability to effectively manage multiple priorities and work in a dynamic environment
  • Speak and write fluent Maltese and English
  • Knowledge of basic home installation (would be considered an asset)
  • experience in a call centre environment (would be considered an asset)
  • Knowledge of customer service practices and principles (would be considered an asset)

Company Profile
Established in 2012, Middlesea Assist brings together MAPFRE Middlesea plc, Malta’s leading insurer and MAPFRE Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.