MGR Human Resources Ltd

Information Provision Assistant / Interim Support (EUAA)

  • Basis:  Full-Time
  • Closing Date:  14 Jan, 2023
  • Job Ref:  KMP-79031

Job Description

MGR Human Resources Ltd, a member of MAP S.Platis Group, is a leading, broad HR consulting, training, recruitment and temporary placements agency. We are currently seeking to recruit an Information Provision Assistant – interim support for the European Union Agency for Asylum to be based in EUAA, Malta outside HQ.

The position
The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Under EUAA’s coordination, the Information Provision Assistant supports the International Protection Agency (IPA) in their responsibility to inform asylum seekers and refugees on procedures, rights, and obligations. The Information Provision Assistant supports activities related to content development, design, and revision of information provision materials.

Under EUAA’s coordination, Information Provision Assistant will

  • Support the national authorities in determining and approving information to be shared with applicants for international protection.
  • Support concept and content development of information provision materials on asylum, based on needs assessment.
  • Contribute to the creation of packages and appropriate dissemination tools, using various supports (e.g. leaflet, video, social media), for information provision in relation to access to international protection, rights and obligations, asylum procedures, reception benefits and obligations and specific information related to services (UAMS, LGBTIQ+, etc.)
  • Ensure to cover the various procedural steps, with simple and clear content, appropriate for the age and level of understanding of the applicants, in a language that the applicant is reasonably supposed to understand.
  • Support testing and adjusting content in a timely manner based on feedback received.
  • If needed and requested, support the provision of information in the field.
  • Coordinate and communicate with other members of staff as necessary from Malta Operations teams, and regularly consult with relevant colleagues and stakeholders to ensure the accuracy of the information provided.
  • Support the development of guidelines, standard operating procedures, information packages, templates, tools, and others as required.
  • Draft documents, concept notes, templates, statistics, minutes, and reports.
  • Research on new developments in the area of asylum in Malta, available mainstream services, and projects, as well as rights and obligations of international protection applicants.
  • Keep up to date with the latest projects and initiatives undertaken by national authorities in the field of asylum and reception.
  • Report on a regular basis as per EUAA reporting systems.
  • Perform other job-related duties as necessary or as assigned by the Measure Coordinator or by the Field Coordination Support Officer.

Selection criteria

  • Post-secondary education attested by a diploma or secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least three years.
  • A university degree in a relevant field (preferably Refugee Law and Human Rights Laws, Political science, Social Science, International Relations, International Law) is advantageous.
  • Excellent knowledge of the legal international and European framework related to international protection and the Common European Asylum System, including specific asylum-related and reception procedures.
  • Proven field experience of a minimum of three (3) years with regard to asylum and reception-related activities related to the tasks described relevant to the provision of information in the field of international protection.
  • Proven experience in conducting research, including desk-based research, related to topics in the field of international protection for various projects, drafting reports, and collecting background material.
  • A good understanding of the Maltese asylum and reception context will be considered advantageous.
  • Thorough knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for languages or CEFRL)
  • Computer literacy, including MS Office Suite, excellent use of the internet, web-based applications and search engines.

Required skills

  • Good intercultural and communication skills and cultural awareness.
  • Ability to work in different settings with the capability to work in multi-disciplinary teams in a multi-cultural environment.
  • Ability to work in autonomy, as well as in a team, under minimum supervision.
  • Excellent drafting, analytical and communication skills.
  • Experience working under pressure by keeping strict deadlines and managing multiple tasks simultaneously.
  • Being able to maintain a high level of confidentiality.

The position falls in hierarchical category III and the associated salary is Eur 33,475.68 gross annually in twelve monthly instalments.

Interested applicants should apply for the vacancy no later than Tuesday 14th of February 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.