MG2i

Coordinator (Part-Time Courses)

  • Basis:  Full-Time
  • Closing Date:  31 Jan, 2022
  • Job Ref:  KMP-68001

Job Description

Duties and Responsibilities
Reporting directly to the Consultant-part-time courses the applicant will be responsible for:

  • Overall supervision and coordination of daily operations within the Office of the Part-Time Courses.
  • Perform market research and identify market opportunities, trends and customer needs.
  • Manage customer-facing communication channels.
  • Assist administrative employees as necessary to improve face–to–face and telephone handling skills aimed at securing quality and excellence in customer service skills.
  • Support administrative employees in their communications with clients, particularly on sensitive issues, claims, demands and reports / feedback.
  • Manage outbound communications with information and / or guidance relative to MCAST part-time courses, and related client support.
  • Coordinate procurement-related tasks with the part-time courses including:
    • Sourcing quotations for goods and services.
    • Formatting feedback to the Finance department and Management.
    • Assist in the decision-making process.
  • Coordinate tasks with the Admissions department, Institutes, Institute Coordinators and internally within MG2i as well as MG2i clients for all part-time courses which are confirmed to start.
  • Vets contract requests and coordinates with the various institutes for lecturing, coordinating and other services related with part-time courses.
  • Liaises internally within MG2i and the College on various matters, including securing course information and other details as required by the Part-Time Courses Office.
  • Supervises and coordinates updating and amendments to part-time course information published on the MG2i website.
  • Analyse course-booking data and produce periodic statistics as required.
  • Collate, co-ordinate and update standard operating procedures.
  • Constantly seek opportunities to improve existing processes to improve efficiency and effectiveness.

Requirements:

  • A Bachelor’s degree in areas related with Business and Commerce.
  • Preferably have at least one 1-year related experience in one or more of the following areas: administration, finance / accounting, customer care, sales / marketing, data analysis and reporting.
  • Hands-on experience in data analysis and reporting, along with any other areas above will be considered an asset.
  • Academically qualified and fluent in both written and spoken Maltese and English.
  • Charismatic with strong interpersonal communication and presentation skills.
  • Motivated team leader with a results-driven attitude.
  • Ability to manage time, multi-task and prioritise tasks effectively.

All applications will be treated in the strictest confidence. Personal data provided by a candidate will be processed by the organisation for the purposes of its recruitment process and in case of employment for the purposes of the employee’s relationship with the organisation.