Meeting Point Hotel Management (Malta)  Ltd

Operations Manager

  • Basis:  Full-Time
  • Closing Date:  11 Feb, 2022
  • Job Ref:  KMP/HR/01/22/01

Job Description

Meeting Point Hotel Management (Malta) Ltd., operators of the LABRANDA Riviera Hotel & Spa L/O Mellieha is seeking to recruit an Operations Manager on a full-time basis with the starting date of the beginning of February 2022.

Duties include, but are not limited to:

  • Be responsible for the overall day-to-day running of the hotel and shall report to the CEO;
  • Acting as an interdepartmental link – which requires all around knowledge in hotel operation, but more than that is requires tact, fairness and diplomacy;
  • Analyse daily security reports, and all other reports to assure any guest or team member issue is followed up;
  • Constantly monitor manning levels and work schedules to ensure optimized employee productivity;
  • Promote F&B (with F&B Director) sales and room sales (with Sales Manager) to in-house guests and to locals in order to maximize revenue for the hotel;
  • Meet and greet guests and customers, encouraging them to write positive internet reviews, monitor internet reviews and post appropriate management replies regularly;
  • Assist the CEO and Financial Controller with a setting of targets and the compilation of budgets and reports;
  • Maintain discipline and order, taking correct disciplinary action according to law and Company policy, consulting with the Human Resources Manager;
  • Meet regularly with staff, agree on the actions to be taken and the respective timeframes, record proceedings and follow up to see that action is taken as agreed;
  • Work according to a flexible schedule and any hours which may be necessary for the reasonable and effective execution of duties, including public holidays and weekends;
  • Organising departmental meetings with direct reports (front office including reservations, housekeeping, F&B, kitchen, security and SPA).

The selected candidate must:

  • Maltese language is an asset;
  • English language fluent – any other languages such as German or French will be considered as an advantage;
  • Must have experience within an International hotel chain, preferable abroad;
  • At least 5 year experience as Head Of Department with a 4 or 5 star international hotel;
  • Enthusiastic, team player, independent and capable to train, lead and motivate a team of 200+ co-workers;
  • Strong financial acumen – including budgeting and forecast;
  • F&B background preferred but other career paths will also be considered;
  • Eye for details and excellent customer service and communication skills;
  • Excellent leader, calm under pressure, enthusiastic and creative, solution-focused, revenue driven, quality-driven, with ‘I can do’ attitude;
  • Excellent negotiator, diplomatic when dealing with managers and staff, fair and strict, self-motivated.