Medilink International

Alarm Centre Coordinator

  • Basis:  Full-Time
  • Closing Date:  17 Apr, 2023
  • Job Ref:  KMP-80555

Job Description

Overall purpose
At our 24/7 Alarm Centre, we provide both local and international, remote medical assistance services to our clients around the clock. We are a multilingual and efficient team that is supported by a professional and extremely knowledgeable medical team.

Our medical assistance services include absence management services, ground and / or air ambulance services, doctor visits, hospital appointments and admissions, pay guarantees, assistance with travel arrangements, medical transport and evacuations and other general assistance services.

Main responsibilities

  • Provide round-the-clock customer support ensuring that our client’s well-being and needs are at the forefront of decisions made and services given.
  • Promptly, effectively and efficiently handle and resolve all customer inquiries and requests for assistance.
  • Establish, nurture and maintain superb relationships with the company’s clients, consultants and staff.
  • Answer, screen and direct incoming calls to the appropriate department or person taking and delivering messages when unable to connect with the caller.
  • Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary in case of patient mobilisation.
  • Diligently keep records of customer interactions, transactions and details of any actions taken.
  • Assist and organise worldwide medical evacuations.
  • Perform duties within the Alarm Centre Coordinators’ capabilities required for the day-to-day operation of the business.

Qualifications and experience

  • Minimum of O’ level standard or equivalent.
  • Advanced office skills certificate or equivalent.


  • Capable of building and maintaining productive and professional business relationships.
  • Strong multi-tasking skills.
  • Ability to remain steady under pressure.
  • A team player but able to work individually.
  • Strong written and verbal communication skills in the English language.
  • Confident and able to use MS Office independently.
  • A keen eye for detail.
  • Customer-centric attitude.
  • Open to feedback.
  • A proactive approach to resolving situations.
  • Problem-solving abilities.

Job requirements

  • Shift-based work.
  • Must be able to work shifts on weekends, holidays, and nights.


  • Arabic speaker.
  • French speaker.
  • Portuguese speaker.
  • Spanish speaker.