Customer Support Agent (German Speaking)

  • Basis:  Full-Time
  • Closing Date:  08 Dec, 2018
  • Job Ref:  KMP-38930

Job Description

Mansa Gaming is building a state of the art gaming platform using the latest technologies available.

The founding team consists of two brothers, with a successful entrepreneurship track record and extensive experience in the online gaming industry and the startup scene in the Silicon Valley.

Mansa Gaming is looking for a Customer Service Agent to work with our new online casino brand which is entering into the German speaking markets. This is a very unique opportunity for a self motivated, dynamic driven individual who is hungry for success.

As one of the first few customer support agents for your market, opportunities for career advancement might arise very quickly in line with the company’s growth.

In this role, responsibilities will include:

  • Build and maintain relationship with clients by providing prompt and accurate service so as to promote customer loyalty via numerous different channels
  • Ensures delivery of excellent customer service to resolve inquiries
  • Liaising regularly with the finance department to facilitate players’ monetary transactions
  • Support other customer service team members
  • Work with the VIP customers
  • Support with German content and translations
  • Assist management in ensuring performance goals are met
  • Advising players on responsible gaming tools

Qualifications:

  • Fluent in German
  • Empathy, ability to listen and come up with solutions
  • Good at multi-tasking and enjoys working on a variety of different projects
  • Mature and responsible to work autonomously and responsibly

Additional Information:
Full time position, based in Sliema seafront.

Package:

  • Competitive market salary
  • 40 hours per week (with 4 hours free time to do your own thing: swim, shopping not tied to work)
  • Quarterly performance related bonus
  • Free food
  • Birthday gift
  • Anniversary bonus
  • Monthly event activities
  • Tuesday free lunch
  • Gym / health allowance
  • Health and dental insurance