Malta Marriott Hotel & SPA

IT Support Officer

  • Basis:  Full-Time
  • Closing Date:  13 Oct, 2023
  • Job Ref:  KMP-85133

Job Description

If you are a technology-savvy person and enjoy supporting end users, we would like to meet you!

Working within a team and reporting to the IT Manager the IT Support Officer is requested to provide Level 1 support to end users, maintain the company’s servers, install and configure new systems and diagnose any hardware and software user issues.

Main responsibilities:

  • Install and support computer systems, end user telephony, wireless networks and peripheral devices such as printers, scanners, mobile / smart phones and Point Of Sale, in accordance with department standards;
  • Monitoring of systems and networks to ensure normal operations and performing corrective actions when required;
  • Ensuring backups are successfully being done;
  • Troubleshooting system and network problems; diagnosing and solving hardware or software faults;
  • Create procedural documentation and relevant reports when required;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Adhering to company IT security policies;
  • Prioritizing and managing open cases;
  • Rapidly establishing a good working relationship with colleagues and hotel guests alike;
  • Testing and evaluating new technology.

Skills and qualifications requirements:

  • Excellent attitude to service colleagues and guests;
  • Good problem-solving skills;
  • Knowledge of Windows 10 and Windows 2016 Active Directory or any other Windows Server operating system;
  • Knowledge of Office 365 and cloud services;
  • Knowledge of networking both at a physical and active layer;
  • Knowledge of Virtualization infrastructures;
  • Microsoft MCSA Certification or Comptia Server+, Network + or equivalent.

The ideal candidate should:

  • Have at least one year experience in a similar position;
  • Have experience in a hotel environment;
  • Have experience with Micros POS systems.