Job Description
Laferla Insurance Group, established in 1984, is a leading insurance provider in Malta, renowned for its experience and commitment to prompt and fair claim settlements and customer experience. As a family-run business, Laferla offers a wide range of insurance products, including health, life, motor, travel, home, pet, marine and commercial insurance. The company’s culture is built upon the strength of its core values – family, loyalty, credibility, stability and quality – integrating them into their daily work.
The Systems Administrator assists in the management and maintenance of the group’s IT infrastructure. They will work under the guidance of the Head of the Department to support network operations, troubleshoot technical issues, and ensure the smooth functioning of our systems and services. The Systems Administrator will collaborate with IT professionals to improve system performance and deploy new technologies, while also providing support to junior team members as needed.
Key Duties and Responsibilities:
- Providing technical support to end-users.
- Assisting in the installation, configuration, and maintenance of servers, workstations, and other IT equipment.
- Monitoring system performance and responding to alerts to ensure optimal uptime and performance.
- Performing routine system backups and ensuring data integrity and availability.
- Assisting in the administration of user accounts, permissions, and access controls.
- Maintaining documentation of IT systems, configurations, and procedures.
- Collaborating with team members to implement security best practices and ensure compliance with company policies and industry standards.
- Assisting in the evaluation and implementation of new technologies and solutions to improve system efficiency and reliability.
- Participating in on-call rotations and responding to after-hours incidents as needed.
Skills and Qualifications
- A Bachelor’s degree in Computer Science, Information Technology, or related field will be considered an asset.
- Two years of experience in IT support or system administration roles.
- Strong problem-solving skills and ability to troubleshoot technical issues independently.
- Understanding of networking concepts, protocols, and services (TCP/IP, DNS, DHCP, …).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are considered an asset.
- Familiarity with Windows operating systems.
- Knowledge of virtualisation technologies (Hyper-V) is beneficial.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Eagerness to learn and adapt to new technologies and tools.
- Fluent in both written and spoken English.
- Possess strong customer service skills.
- Be organised with a sharp eye for detail.
The company values continuous learning and strives to provide resources and opportunities for career development and advancement.
