IT Helpdesk Assistant

  • Basis:  Full-Time
  • Closing Date:  15 Oct, 2021
  • Job Ref:  KMP-64210

Job Description

KPMG in Malta is one of the leading providers of audit, tax and advisory services. Our vision is to be our clients’ clear choice, the employer of choice, and also to maintain the highest levels of trust by the community. Our work is client-centric, and we integrate innovative methodologies and deep expertise to deliver results. This translates into a high level of client satisfaction.

Our experience ranges from multinationals to promising startups, private to public sector undertakings, local to an international clientele. Our values remain at the heart of all we do; shared by all our firms in 147 countries. KPMG (including Microsoft Business Solutions) is the largest professional services provider in Malta, with over 750 employees.

About the role
We are looking for an individual to fill in the post of IT Helpdesk Assistant with our internal IT team. The ideal candidate will be the first point of contact for IT queries raised by the firm’s employees. He or she will be required to efficiently assign, prioritise and monitor issues or requests while resolving day-to-day IT problems in a passionate manner.

The ideal candidate should be

  • Motivated and energetic;
  • Organised and proficient in documentation skills;
  • An excellent communicator;
  • IT and technology savvy;
  • A good team player with the potential to work as an individual;
  • Keeping abreast with internal policies and processes, while adhering to them;
  • Willing to come up with innovative ideas;
  • Proficient in English;
  • Customer-oriented.

Any IT qualifications will be considered as an asset. Nonetheless, if you have never worked in a professional IT environment but desire to steer towards a technical services position, please apply below.