KORE

Network Operations Centre Engineer

  • Basis:  Full-Time
  • Closing Date:  13 Oct, 2021
  • Job Ref:  KMP-64145

Job Description

KORE is a pioneer, leader, and trusted advisor in IoT deployment and international enabler for mobile virtual network operators, delivering transformative business performance from IoT solutions. We empower organisations of all sizes to improve IoT operational and business results by simplifying the complexity of IoT.

As an NOC Engineer you will interact frequently with customer support, specialist’s teams and 3rd party providers. Clear and concise communication is highly needed when working closely with diverse teams as you will need to develop a good all-round understanding of systems, services and networks within the telecoms industry. Diligence and attention to detail are considered key skills along with the ability to multi-task and prioritise work appropriately. The chosen candidate will join a dynamic and professional international team already established in Malta.

Key responsibilities

  • Initial troubleshooting and triage of incident and problems
  • Follow up on vendor incidents
  • Coordinate planned intervention
  • Perform regular and on-demand testing
  • Proactive monitoring
  • Single-point-of-contact for all communication in relation to production issues
  • Other project-related tasks that will be assigned by specialists

Role technical attributes

  • Recognised IT technical qualification or combination of education and telecoms experience
  • Linux / Windows commissioning, admin and monitoring experience
  • Nagios NMS platform
  • Basic technical knowledge of mobile network operation
  • Networking knowledge (role of a switch / router / firewall / IPS, etc.)

Other requirements

  • Work on shift basis to cover 24×7 support
  • Good English communication skills, both written and spoken