Sales Manager

This is a remote position and based in Malta.

The Sales Manager is responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the revenue goals.

The job of Sales Manager is executed satisfactorily when:

• The Hotel achieves its financial objectives.
• The Sales team that the person works with achieves their revenue objectives.
• The person achieves their personal objectives.
• The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales and Marketing.

Key Responsibilities

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
• Conduct site inspections.
• Adhere to the corporate SOP’s.
• Follow up of tentative bookings in the assigned markets.
• Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitzes, workshops, etc. in the assigned markets.
• Assist the Director of Sales / Director of Sales and Marketing in defining an annual sales action plan and execute set actions accordingly.
• Assist the Director of Sales / Director of Sales and Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within a set cost budget structure.
• Document all sales actions in SFA (S&C).
• Update OPERA contact database at all times.
• Cross-sell other Kempinski Hotels.
• Understand, and follow the Company Sales Vision.
• Participation in Duty Manager rota.
• Understand and strictly adhere to the rules and Regulations established in the Employees Handbook and the Hotel’s policy on fire, hygiene, health and safety.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Education:

• University graduate, Hotel apprenticeship.
• Higher college education.

Experience:

• Two (2) years experience in a Sales position, preferably in a 4 / 5-star hotel.

Langues:

• English – excellent oral and written skills.
• Maltese – beneficial.

Competencies:

• Planning / organisation.
• Adaptability.
• Flexibility.
• Initiative.
• Negotiation skills.
• Selling skills.
• Innovative ideas.

Technical Competencies:

• Strong computer skills, including Microsoft Office, (Excel / PowerPoint / Word).
• Micros Fidelio Opera and Sales and Catering.

Individual Characteristics
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People-oriented.
• Passionate for European luxury.
• Entrepreneurial.
• Straightforward.
• Interest in developing in the Sales department, communication, and attention to details.
• Organisational skills.
• Problem-solving and decision making.

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world’s most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities – complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

About Kempinski Hotel San Lawrenz Gozo Malta
The Kempinski Hotel San Lawrenz is an exclusive hideaway resort with all the comforts 5 stars can offer. It provides 140 airy rooms, each of which are elegantly decorated in a traditional Maltese style. The entire resort creates the ideal surroundings to relax the mind and body.