Information Systems Ltd

Aftersales Consultant

  • Basis:  Full-Time
  • Closing Date:  11 Nov, 2021
  • Job Ref:  COMM-AFSC/2021/OCT

Job Description

Who Are We?
Founded in 1994, our mission at Information Systems Limited is to provide the most comprehensive, cost-effective and innovative business software solutions through cooperation of expertise and knowledge.

We are committed to deliver the highest level of value to our customers and providing a dynamic and challenging environment for all our employees. The group now employs over 65 professionals, and services over 600 customers both locally and overseas and is ISO 9001:2015 certified.

Job Purpose

  • Provide client support in a timely manner. This can be done via telephone or remotely.
  • Ensure quality standards are adhered to.
  • Act as main contact with the client to ensure client satisfaction always.

Duties and Responsibilities

  • Provide consultancy and support to clients using EYESEL business suite and other applications.
  • Form part of the after-sales team and liaise with other teams as required.
  • Documentation of client support issues and status tracking.
  • Troubleshooting issues at clients and querying the data before escalating the problem.
  • Report writing (mainly using Crystal Reports).
  • Testing of applications.
  • Training of users.
  • Ensure that all client works, and issues are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.
  • Timely inputting of timesheets.
  • Adherence to the company code of conduct.
  • System upgrades at clients.
  • Data conversions.
  • Documentation of applications.
  • Report to Directors or whomever they delegate in their stead.
  • Contribute to internal process improvements.
  • Ensure day to day processes follow ISO procedures as set in QMS manual.
  • Communicate client feedback to team leader and management.
  • Contribute to knowledge sharing amongst other team members.
  • Other duties which from time to time the Company may introduce.

Qualifications

  • An IT related qualification or experience in a similar position will be considered an asset.
  • Have at least 2-3 years’ experience in the industry performing a similar role.

Basic knowledge of the following areas

  • Company business processes.
  • Accounting fundamentals.
    • An idea of the double-entry system; debit and credit.
    • Record keeping – sale of a service, sale of a tangible product, tax, returns, purchases.
    • Profit and loss, trial balance, vat return, bank reconciliation.
  • Query SQL databases.
    • Database knowledge.
    • Normalization.
    • Indexes and constraints.
    • Referential Integrity.
    • SQL profiling tools.
    • Selects, joins, updates, deletes, backups, restores, sub-queries.
    • Database languages such as MSSQL, MYSQL.
  • Report writing.
    • Basic use of reporting software such as SSRS or Crystal Reporting.

Direct Reports
Anyone the company may deem appropriate.

Other Requirements

  • On the job training would be provided as and when required. Training may be carried out internally, locally, or overseas. Ongoing training and a structured appraisal system ensure people can grow professionally.
  • We offer careers not jobs.
  • The opportunity to learn the business processes involved.
  • Salary will commensurate with experience, expertise and knowledge.

Ideally the candidates will already be based in Malta and hold a valid EU working permit.