Senior Receptionist

  • Basis:  Full-Time
  • Closing Date:  25 Dec, 2019
  • Job Ref:  KMP-50516

Job Description

The Senior Receptionist must be well groomed, have a warm and friendly disposition and be devoted to customer service. Applicants must be computer literate, have an excellent telephone manner, be fluent in English and another European language and have a good knowledge of front office accounting procedures, reservations and experience with dealing with internet agents. Applicants should also possess multi-tasking abilities and prepared to work on a shift rota.

Brief Job Description:

  • Morning and evening reception / reservations duties;
  • To operate the front office / reservation system;
  • To operate the telephone exchange;
  • Check-in and check-out of guests;
  • To deal with clients problems and solve them effectively;
  • To assist in the preparation of reports of the Front Office / Reservation department;
  • Provide support, mostly administrative to other members of staff according to the directives of the manager;
  • Coordinate the activities of the reception team;
  • Ensure compliance with all company policies, procedures, and guidelines.

Qualifications / Experience:

  • Must be a strong team player and hands on;
  • Must have very high standards for attention to detail and excellent communication skills;
  • Must have exceptional organisational skills with the ability to multi task;
  • Minimum of two years’ experience in a similar position will be considered an asset;
  • The ability to communicate in French is an asset.