Front Office Manager

  • Basis:  Full-Time
  • Closing Date:  15 Apr, 2019
  • Job Ref:  KMP-42780

Job Description

As a key member of our Hotel Management team, the Front Office Manager will ensure that guests receive a heart-warming welcome. The Front Office Manager must have a pleasant personality with a dynamic professional attitude to supervise and lead our team whilst maintaining a solid customer service approach in order to resolve complaints efficiently.

Responsibilities:                                                                                        

  • Assign tasks to the Front Desk team and ensure that the front desk is manned at all times
  • Conduct regular meetings with front office personnel
  • Ensure front desk is kept well organised
  • Ensure company’s policies and security requirements are met
  • Ensure that front office employees are informed of any sales and marketing initiatives
  • Ensure that front office employees use up-selling and suggestive techniques to increase room and F&B sales
  • Ensure logging and delivery of all messages, packages and mail in a timely and professional manner
  • Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees
  • Handle complaints and specific guest requests in a timely and efficient manner
  • Have a sense of ownership and pride in your performance and its impact on the company’s success
  • Monitor all V.I.P guests and their requests
  • Prepare revenue and occupancy forecasting
  • Prepare performance reports related to front office
  • Perform other duties as requested by management
  • Review front office log book and guest feedback forms on a daily basis
  • Schedule shifts according to occupancy levels
  • Train, supervise and support front desk staff

Qualifications & Assets:

  • Have three years previous experience as a front office manager
  • Be proficient in English and at least another language (oral and written)
  • Excellent leadership, team building, and management skills
  • Good organisational and multitasking abilities
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Possess problem-solving skills
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures