Hugo's Group

Assistant Venue Manager

  • Basis:  Full-Time
  • Closing Date:  13 Jul, 2024
  • Job Ref:  KMP-91629

Job Description

The Assistant Venue Manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times.

The Assistant Venue Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image. 

Responsibilities:

  • Build and maintain positive client and customer relationships
  • Counsel and discipline employees when and as necessary
  • Conduct briefing meetings with employees
  • Complete daily operational tasks in a timely manner
  • Conduct monthly stocktakes
  • Ensure food and drinks are prepared and served within scheduled time frames
  • Ensure that employees are in proper uniform and adhere to the company’s dress code 
  • Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
  • Inspect facilities regularly and enforce strict compliance with health and safety standards 
  • Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary
  • Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
  • Plan and take part in promotional events
  • Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
  • Resolve customer complaints promptly and according to company guidelines
  • Work collaboratively with a range of internal and external stakeholders

Qualifications and Assets:

  • At least 2 years’ experience working in a similar position
  • Ability to integrate and work well in a team environment
  • Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last-minute requests
  • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
  • Good telephone persona with a friendly and helpful demeanour
  • Possess an eye for detail and ability to work under pressure
  • Strong leadership and organisational skills
  • Strong written and verbal communication skills
  • Strong problem-solving and troubleshooting skills
  • Self-motivated with the ability to work in a fast-moving environment
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
  • Willingness to work during peak hours, including nights, weekends, and public holidays