Job Description
19 Rooms is a lovingly renovated Boutique Hotel, housed in an 18th century palazzo in the capital city. No expense was spared on the restoration of this build, which still retains many of its authentic features, resulting in the glorious fusion of Baroque and classical elements that meet sleek, contemporary design.
The Team
The 19 Rooms team is passionate about service and about helping guests create memorable experiences once they step into our little gem. We are there to help them create a home away from home and connect them with the best locations, restaurants and experiences Malta has to offer.
The Role
We are looking to hire a Front Office Receptionist to join our team on a part-time basis.
Key Responsibilities:
- Handle check-ins and check-outs in a professional and warm manner
- Handle reservations from reception to guests’ arrival
- Handle daily correspondence, respond to booking inquiries and promptly manage guests’ requests from pre-arrival to post-departure stage
- Efficiently manage guests’ complaints / issues in a professional manner
- Take care of suppliers’ orders and deliveries whenever on duty
- Concierge tasks, including promoting and organising tours and activities upon guests’ request
- Support other departments when the need arises
Candidates Should:
- Have a warm personality and be passionate about hospitality
- Possess excellent verbal and written communication skills in English, and ideally another European language
- Be guest-centric and have exceptional customer service skills
- Be able to multi-task and remain effective when working under pressure
- Be good at problem solving
- Be ready to work on a roster basis, including weekends and public holidays
- Ideally have previous Front Office experience, but it is not a requisite
Only candidates who are eligible to work in Malta, have a valid Maltese work permit / visa and already live in Malta will be considered.
Applications from abroad will not be considered. An attractive salary will be given to the right applicant.
