Front Office Supervisor

  • Basis:  Full-Time
  • Closing Date:  24 Dec, 2019
  • Job Ref:  KMP-50518

Job Description

You understand that the front desk is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s on it. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Holiday Inn Express’ Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Office Supervisor, you will:

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the IHG way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity.

We are inviting positive, self-assured and professional persons with a real approachable manner to apply for this position. You must be a committed and dedicated individual who takes pride into going above and beyond to delivering exceptional quality service.

The successful candidate will have a minimum of one year front office supervisor experience. The candidate is required to be smart in appearance, highly organised, as well as possess excellent verbal and written communication skills, and the ability to work under pressure. The candidate will be required to work different shifts (including nights), weekends, and/or holidays and also assist the F&B operations at times. Knowledge of Opera is highly regarded, and the candidate must be fluent in English.

All applicants must be eligible to work in the EU and must be in possession of the relevant passport and visa.