Hilton Malta

Duty Manager

  • Basis:  Full-Time
  • Closing Date:  23 Dec, 2021
  • Job Ref:  KMP-66637

Job Description

Hilton Malta is recruiting for a Duty Manager on a full-time basis. The selected applicant will be responsible for the safety and security of the team, guests and property and to provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

Duties include:

  • Providing superior customer service well before they arrive to the hotel and even after their departure
  • Finding strategic ways of giving each guest a personalized and memorable service
  • Meeting and greeting arriving guests and bidding them farewell as they leave
  • Reviewing the arrival list daily and assisting in allocating welcome amenities
  • Escorting VIPs to their rooms and checking them in before their arrival
  • Attending promptly to customers’ inquiries and assisting them with their needs
  • Dealing with guest complaints and providing tangible solutions to their issues or concerns
  • Finding proactive ways of enhancing the guest experience
  • Ensuring the safety and security of all hotel guests, team members and property
  • Representing the Hotel management during their absence
  • Providing support to reception with check-in and check out as required