Job Description
Hilton Malta is seeking to recruit an Assistant Restaurant Manager within the Oceana Restaurant.
Working closely with the Restaurant Manager, the Assistant will be responsible for:
- Working on innovative ways to increase revenue and improve the guests’ experience
- Contributing towards ideas and innovation to the whole Food and Beverage department and the hotel in general
- Managing the team members within the department and providing coaching, guidance and support for the provision of a superior service
- Managing labour efficiencies, working together with the rest of the Food and Beverage team in creating cross-outlet synergy to capitalise on resources
- Developing and following all outlet policies, brand and quality standards and operating procedures
- Being physically present at the Oceana Restaurant, in order to manage the operation and have first-hand contact with guests and tackle problems as they occur
Requirements:
- Previous experience working at the management level, within a restaurant environment, preferably within a five-star hotel
- Excellent leadership, interpersonal and communication skills
- Customer service experience in a supervisory capacity or above
- A warm personality, attention to detail and smart appearance
- A creative, driven and proactive attitude
- An ability to listen and respond to demanding guests’ needs
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
