GRS Recruitment

IT Support Technician

  • Basis:  Full-Time
  • Closing Date:  18 Dec, 2021
  • Job Ref:  2078

Job Description

A leading property and construction Group is looking for an IT Support Technician to join their IT team in Mosta. You will report to the IT Manager and be responsible for providing Provide 1st level support to all staff by installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required.

The ideal candidate will have 2 years of experience in a similar role and be CompTIA A+ certified or equivalent. If you are looking for the next step in your career, GRS look forward to receiving your application for this Malta-based IT Support Technician role.

Main Duties and Responsibilities

  • Provide 1st level support to all staff as required
  • Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines
  • Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures
  • Document technical issues and solutions for future requirements
  • Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory
  • Manage incidents and service requests through JIRA service desk
  • Assist in the evaluation, purchasing and installation of IT hardware and software
  • Provide basic training to end-users when necessary
  • Resolve support requests and escalate when necessary
  • Maintain and update documentation and inventories as required
  • Identify potential changes and system improvements
  • Perform any further duties as may be required by the company from time to time

Candidate Profile

  • A minimum of 2 years’ experience in a similar role
  • General understanding of network protocols and technologies
  • CompTIA A+ certification or equivalent
  • Working knowledge of Active Directory and Office 365
  • Knowledge of video conferencing an IP Telephony
  • Ability to solve technical problems
  • Being able to work within a team as well as working on own initiative
  • Good command of English

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.