Systems Administrator

  • Basis:  Full-Time
  • Closing Date:  14 Feb, 2020
  • Job Ref:  KMP-51651

Job Description

Our employees are essential for our success. To ensure a smooth and pleasant day-to-day-business, we are searching for a communicative, committed and service-oriented colleague, to support our team in a growing business! In this role, you will be the first point of contact for all matters in the field of IT and support our users (m/f) in their day-to-day duties.

  • 1st level support for our users (single point of contact)
  • Receive, process and forward all IT-related customer inquiries and error messages of the employees and partners of the company
  • Escalation of complex inquiries to the correct contact person
  • Management of all incident- and request fulfilment-tickets throughout the whole life-cycle
  • Support in the analysis and bug fixing processes as well as the constant communication with the users
  • Installation of new hard- and software in the client area
  • First level support for:
    • Standard software (MS Office, Adobe etc.)
    • Windows- and Mac OS clients
    • Client hardware and printers
    • Diverse applications (after initial training)
  • Set up of new workstations: from user creation to the complete installation of PCs and telephones
  • Support in the maintenance of the system documentation or the KEDB
  • Ownership of Services like internet and telephone
  • Ownership of CCTV, Intercom and Door Access Control
  • Act as main contact with suppliers to purchase office IT equipment such as laptops and other peripherals
  • Approve SLA costs

Requirements

  • Completed education with an IT-focus
  • A minimum of 1 years’ work experience in a similar role, with a focus on technical support/ help desk
  • Very good knowledge of state-of-the-art client standard software (MS Windows, Office, Adobe, etc.)
  • Fundamental technical knowledge (networking, soft- and hardware, AD, client infrastructure)
  • High level of commitment supported by a strong customer- and service-oriented way of working
  • First experience with a ticketing system is an advantage
  • Communicative personality
  • A high level of resilience, even in stressful situations
  • The desire to develop
  • Reliable and accurate work style
  • Very good command of English, both spoken and written.

Why us?

  • Opportunities for personal development as part of the company‚Äôs sustained growth
  • Flexible working environment.
  • Work and travel to our HQ in Vienna!
  • Weekly lunches on us.
  • Company events and activities.
  • Form part of a multicultural workforce.