Job Description
Here at Greentube Malta we are always on the lookout for the best talent out there and we’re now on the hunt for a Customer Service Agent to join the team! If you’re a people person and understand the importance of providing excellent customer service – this might be just the perfect role for you.
Sounds interesting? We want to hear from you!
Your Tasks
- Respond promptly to incoming communication with a high level of service ensuring player satisfaction, and handling all general enquiries
- Assisting players through email, live chat and inbound phone calls
- Providing our players with the best level of service
- Provide technical support with common problems such as cookies, browsers and updates
- Report player issues to the team leader and relevant internal departments where applicable
- Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
- Provide explanations to players about our product / site / policies
- Keep up to date with new information/procedures
- Supporting and guiding players with all requests and escalating and following up where necessary
- Ensure quality assurance, KPI and SLA’s are met
- Working with a dynamic team, for a support office open 365 days per year
- Support primarily on weekends and public holidays
- Work is scheduled on a shift basis
- Responding to player comments on our social media channels
Your Profile
- High level of customer service skills and good communication skills
- Excellent computer skills and good knowledge of internet and mobile apps
- A proven team player factor with a ‘can do’ attitude.
- Experience in iGaming or a keen interest in casino and sportsbook would be advantageous
- Very good level of English and an excellent level of written and spoken German (at a native or near native level)
Our Offer
- Flexible working hours, home office within Austria and a healthy work-life balance culture.
- Personal development budget and online e-learning with iGaming specific topics and subjects
- Daily fresh fruit, weekly catering and drinks (coffee and tea) at the office
- Remote working policy – work from abroad for up to 3 months per year
- Private health insurance
- 300 eur well-being allowance
- Mental health support
- 3 big company events and multiple smaller events throughout the year
About Us
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry-leading omnichannel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience.
As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled workforce, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.
