Greentube Malta

Customer Service Agent (Spanish Speaking)

  • Basis:  Full-Time
  • Closing Date:  24 Dec, 2021
  • Job Ref:  KMP-66667

Job Description

Here at Greentube Malta we are always on the lookout for the best talent out there and we’re now on the hunt for a Spanish speaking Customer Service Agent to join the team!

Greentube Malta employees 80+ people. Apart from Malta, Greentube operates in 5 other countries, Austria, Greece, Slovakia, UK and Canada, and forms part of the Novomatic Group, a leading developer and supplier of iGaming solutions.

It is our clear aim to offer our staff a secure working environment, which is steadily growing thanks to our dedication to delivering products of the highest quality and continuously developing our existing portfolio.

Your Tasks

  • Respond promptly to incoming communication with a high level of attention to detail.
  • Provide technical support with common problems as cookies, browsers and updates.
  • Report customer issues to the team leader and relevant internal departments where applicable.
  • Primary assistance with payouts and deposits if necessary via email and telephone.
  • Contribute actively to the improvement of our customer experience.
  • Working with a dynamic team, for a support office open 365 days per year.
  • Support primarily on weekends and public holidays.
  • Work is scheduled on a shift basis.
  • The role may include training or meetings at our head office in Vienna.

Your Profile

  • High level of customer service skills and good communication skills.
  • Excellent computer skills and good knowledge of internet and mobile apps.
  • A proven team player factor with a can-do attitude.
  • Experience in iGaming or a keen interest in casinos and sportsbooks would be advantageous.
  • Communicative level of English and very good knowledge of written and spoken Spanish (at a native or near-native level).

Our Offer

  • Work with a dynamic international team.
  • Private health insurance.
  • Gym access (when returning to the office).
  • Refer a friend bonus.
  • Use your sick leave to take care of your child.
  • Private catering for lunch at the office on a weekly basis.
  • Your own personal development budget.
  • Planned company events and team building activities. throughout the year.
  • Daily fresh fruit, tea and coffee.
  • Work from home.
  • Work from anywhere for 1 month of the year.

About us
Greentube Malta Limited is part of the Novomatic Group of companies, one of the largest integrated gaming groups worldwide.

Greentube Vienna and Greentube Malta are the leading full-service provider in the online and mobile gaming sector and is a pioneer in the development and provision of state-of-the-art gaming solutions.

Greentube focuses on casino and skill games, table games and video poker as well as Poker and Bingo. As an international and steadily growing company Greentube guarantees interesting insights into the gaming industry and a challenging, team-oriented working environment