Greentube Malta

Customer Service Agent (Italian Speaking)

  • Basis:  Full-Time (Shift Basis)
  • Closing Date:  05 Nov, 2021
  • Job Ref:  KMP-64885

Job Description

Greentube is looking for a Customer Service Agent (Italian Speaking) to start immediately at its Malta office.

Greentube is the leading full service provider in the online gaming and entertainment market segment and a pioneer in the development and provision of state-of-the-art gaming solutions for internet and mobile devices. Greentube focuses on casino, poker, bingo and free multiplayer 3D games.

Being part of the Novomatic Group, it is our clear aim to offer our staff a secure working environment, which is steadily growing thanks to our dedication to deliver products of the highest quality and continuously developing our existing portfolio.

Your Tasks

  • Respond promptly to incoming communication with a high level of attention to detail.
  • Provide technical support with common problems as cookies, browsers and updates.
  • Report customer issues to the team leader and relevant internal departments where applicable.
  • Primary assistance with payouts and deposits if necessary via email and telephone.
  • Contribute actively to the improvement of our customer experience.
  • Working with a dynamic team, for a support office open 365 days per year.
  • Support primarily on weekends and public holidays.
  • Work is scheduled on a shift basis.
  • The role may include training or meetings at our head office in Vienna.

Your Profile

  • High level of customer service skills and good communication skills.
  • Excellent computer skills and good knowledge of internet and mobile apps.
  • A proven team player factor with a can-do attitude.
  • Experience in iGaming, sportsbook and betting would be advantageous.
  • Languages
    • Basic knowledge of English, since it’s the common language within the company.
    • Very good knowledge of written and spoken Italian (as native speaker).
    • It would be advantageous to have good knowledge of written and spoken Spanish.

Our Offer

  • Private health insurance.
  • Personal development opportunities due to the company’s sustained growth.
  • A welcoming working environment in a committed and international team of talented and creative employees.
  • Extensive training by mentors.
  • Lunch allowance.
  • Work from home.
  • Refer a friend bonus.
  • Exciting and dynamic work environment.
  • Training opportunities to keep updated with the market trends.
  • An attractive salary is on offer for the chosen candidate.

About Us
Greentube Malta Limited is part of the NOVOMATIC Group of companies, one of the largest integrated gaming groups worldwide.

Greentube Vienna and Greentube Malta are the leading full-service provider in the online & mobile gaming sector and is a pioneer in the development and provision of state-of-the-art gaming solutions.

Greentube focuses on casino and skill games, table games and video poker as well as Poker and Bingo. As an international and steadily growing company Greentube guarantees interesting insights into the gaming industry and a challenging, team-oriented working environment.